Returns & Refunds Policy

Due to the perishable nature of our fresh meat products, we are unable to accept physical returns; however, if you are unsatisfied with the quality of your order, please contact us within 24 hours of delivery. We are committed to ensuring every customer is delighted with their Swaledale heritage breed meats and will resolve any issues promptly.

Return Process

• 1.
  Inspect Your Delivery

  Carefully check your order immediately upon arrival to ensure all items are present and meet our high quality standards.

• 2.
  Document Any Issues

  In the unlikely event of damage or quality concerns, take clear photographs of the product and the packaging labels.

• 3.
  Contact Customer Service

  Email our team at [email protected] within 24 hours of receipt, including your order number and supporting photos.

• 4.
  Resolution & Refund

  Our butchers will review your claim and, where appropriate, process a partial or full refund to your original payment method.